About Us
BellatRx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and Internationally. At BellatRx, our actions are guided by these 6 core values we believe have been key to our success as a global leader in the design, manufacture, distribution and service of packaging machines and complete packaging lines.
Job Summary
Reporting to the Aftermarket Manager, the Field Service Technician will be responsible to travel to customer sites to assemble, setup & repair equipment, train client’s staff in proper operation the machine being installed. The Field Service Technician will also be responsible to conduct sales related machine demonstrations.
We are looking for a Field Service Technician with the following:
- 3+ yrs. of experience in machine assembly, troubleshooting and installation in packaging equipment and assembly lines, or experience in a similar position
- Able to travel without restrictions (80% of the time and for training in Montreal, Canada)
- A valid driver’s license with a clean driving record
- College degree (mechanical/electrical) minimum education
- Experience with client interactions: Capable of handling a delicate situation with tact and to communicate the process and plan of action in a professional manner
- Mechanical and electrical aptitudes are necessary
- Ability to read engineering drawings
- Trouble shoot equipment, identify, and fix problems
- Test equipment to make sure it performs according to specifications
- Evaluate machine functionality and propose continuous improvements
- Analyze customer requirements and specifications
- Support customers (phone, and in person) on the operation and troubleshooting of equipment
- Solve and facilitate customer service issues as they arise
- Set-up and disassemble trade show displays at convention centers
- Excellent communication and writing skills in English
Non required but considered assets:
- Fluency in Spanish
- Knowledge of pharmaceutical line packaging or related equipment is an asset
- Knowledge of CAD software such as Inventor is an asset
- Basic knowledge of programming (ex. loading programs into machine) is an asset
BellatRx offers highly competitive compensation and benefits.
The Next Step
The next step in the process for the is to complete a Culture Index Survey. In addition to reviewing applicants’ qualifications and experience, the Culture Index Survey helps us better understand overall “fit” and how individuals prefer to be managed, motivated, and communicated with. To complete the survey, click HERE